🔁 Sterling Sitara Cancellation Policy
We understand that sometimes plans change — and that’s okay! 😊 At Sterling Sitara, we aim to make your shopping experience smooth and stress-free.
🕒 Order Cancellation:
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Before Shipping:
You may cancel your order within 12 hours of placing it, as long as it hasn’t been shipped.
👉 Just email us at info@sterlingsitara.com with your order number. -
After Shipping:
Once the order is dispatched, it cannot be cancelled. 🚚
💳 Prepaid Orders:
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If eligible for cancellation, your full amount will be refunded to the original payment method within 5–7 working days. 💸
💰 Partial COD Orders:
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For orders placed with Partial Cash on Delivery (COD):
⚠️ The prepaid amount is non-refundable, even if the order is cancelled or not accepted at delivery.
🚫 Exceptions:
Sterling Sitara reserves the right to cancel an order in rare cases such as:
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❌ Product out of stock
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❌ Pricing or listing errors
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❌ Payment failure
If that happens, don’t worry — a full refund will be issued right away. ✅